Pure Scentiment-Hand Poured Soy Wax Candles

Privacy Policy

Privacy Policy

PureScentiment (www.purescentiment.co.za) respects your privacy and will take reasonable measures to protect it, as more fully detailed below.

Protecting your privacy and the confidentiality of your personal information is very important to us. This Privacy Policy explains why we collect personal information and how we collect, use, disclose, store and protect your personal information. It also explains how you can access, correct, update or delete any personal information provided to us, or make a complaint if you have concerns.

  1. Introduction and Scope

This Privacy Policy, which must be read together with our Website terms and conditions (“Terms”), sets out the basis on which any Personal Information we collect from you, or that you provide to us, will be collected, used, stored and processed by us when you use the Website and/or purchase products from us.

By using or accessing our Website or otherwise agreeing to the Terms you agree to be bound by this Privacy Policy. If you do not agree with this Privacy Policy, or are concerned about any aspect as it relates to your Personal Information, please do not continue to use the Website

  1. What does this privacy policy apply to?

This Privacy Policy applies to us, and our successors-in-title; and you, namely a person who purchases our products via our website, browses, uses, accesses, refers to, views and/or downloads the information made available by us on the Website (“Content”) and/or makes any information available to us via the Website. This Privacy Policy does not apply to other third-party websites, products or services, linked to from, or advertised on the Website.

  1. What Personal Information is collected and how we use it

When you purchase a product from our store, as part of the buying and selling process, we collect the personal information from you including, but not limited to, your name, address, contact number and email address. Your information will be kept in the strictest confidence and not sold or made known to third parties. Only the necessary information, that is the delivery address and contact phone number will be made known to third parties delivering the product to you. Please note Credit card details are not kept by us under any circumstances.

Information about your computer hardware and software is also automatically collected when you use our website. This information can include your IP address, browser type, access times and/or referring website addresses. We also use cookies and anonymous identifiers which enable our computer system to recognise you when you next visit the Website to distinguish you from other users and to improve our service to you, to make the Website more user-friendly, as well as to give you a more personalised experience. You may disable the use of cookies by configuring your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do so, you may not be able to enjoy all of the features and functionality of the Website.

  1. Consent

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to us collecting such information and using it for that specific reason only.

If we request for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent or provide you with an opportunity to decline.

When you provide a rating or review of any of our products, you consent to us using that rating or review as we deem fit, including without limitation on the Website, in newsletters or other marketing material. The name that will appear next to that rating or review is your First Name, as you would have provided upon registration. We will not display your Last Name, nor any of your contact details, with a rating or review.

  1. Disclosure

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

  1. Third-Party Services

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us such as courier services and payment gateways. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

  1. Security

Although absolute security cannot be guaranteed on the Internet, we take reasonable technical and organisational security measures to protect your Personal Information For your protection, all such information is collected through encrypted means. To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

Regarding online payments, all credit card payments are encrypted and processed by PayFast Payment Gateway and Pay Just Now. Card holders may go to www.payfast.co.za or www.payjustnow.com to access their privacy policy.

  1. Retention of your personal information

We may retain all Personal Information that we collect from you so long as it remains necessary for the purposes for which it was collected unless there is a valid technical, legal or business reason for us to delete, destroy or de-identify it. Further, we may keep some of your Personal Information for as long as we are required by law, a code of conduct or we reasonably need it for lawful purposes related to our functions and activities.

  1. Changes to this privacy policy

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website

  1. CPA, POPI and other laws

If this Privacy Policy or any provision in this Privacy Policy is regulated by or subject to the Consumer Protection Act, 68 of 2008 (“Consumer Protection Act”) the Protection of Personal Information Act, 4 of 2013 (“POPI”) or other laws, it is not intended that any provision of this Privacy Policy contravenes any provision of the Consumer Protection Act, POPI or such other laws. Therefore all provisions of this Privacy Policy must be treated as being qualified, to the extent necessary, to ensure that the provisions of the Consumer Protection Act, POPI and such other laws are complied with.

  1. Governing Law

The contents of this Privacy Policy shall be governed by South African law. If any provision of this Privacy Policy is or may become illegal, invalid, void or unenforceable due to applicable law or by order of a court of competent jurisdiction it shall be deemed deleted and the continuation in full force and effect of the remainder of the provisions will not be prejudiced.

  1. Questions and contact information

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at info@purescentiment.co.za